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Privacy Policy

Privacy Policy

This site is owned and operated by Natures Replies of

Registered Address:

1 Elmwood Court 1a Wetherby Road

Roundhay

Leeds

West Yorkshire

United Kingdom

LS8 2JU

 

UK Company Number: 10157781

Phone Contact: +44 (0) 1205 205025 9am – 5pm Mon - Fri

Email: support@naturesreplies.com

 

Trading at:  3 Haven Bank, Boston, Lincolnshire, PE21 8RZ.

If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at support@naturesreplies.com 

Natures Replies are 100% committed to protecting your personal information. This privacy policy explains how we use any personal data collected when becoming one of our customers or joining our pages.

We are registered with the Information Commissioner’s Office as data controllers under the General Data Protection Regulation (G.D.P.R) May 2018 and are fully compliant with G.D.P.R.

The information being collected

Website usage information is collected using cookies. We will also collect information relating to the personal identification, address, contact details and age verification either online via our website or in our retail premises. We also require financial information for payment processing.

How data is used

We use your details to process your order and to contact you regarding special offers and useful information. We also use the data for assessment and analysis purposes for marketing, consumer preferences and product analysis to aid with reviewing, developing and improving our services. We may send your details to credit reference and fraud prevention agencies if required. Natures Replies will not share your information with other companies without informed consent.

Where data is stored

Data is held on our computer system, including a cloud storage for ease of interdepartmental transfer. These files are secure and encrypted (where necessary), and are backed-up on different media. This data will be held for 7 years from the last order or contact from you and is required for our VAT records.

Marketing

 We may, from time to time, use your contact details to send you news from Natures Replies, and other information that may be of interest to you. If you have opted in to receive marketing, you may opt out at any time. Please see the Contacting us section for how to do this.

We may also pass on your details for marketing purposes. If you consent to this, please place a tick in the checkbox on your order or registration page

Access to your information and correction

 Under the new GDPR legislation, you have the right to request a copy of any information we hold about you. Please see the Contacting us section for details.

You may also ask us to correct or remove any inaccurate information to ensure it is up to date. Requests will be fulfilled within 28 days of receipt.

Cookies

We collect information directly from you in a number of ways.  One way is through our use of ‘cookies’.  Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed.  If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail or post.  You can e-mail us at support@naturesreplies.com.

Email Outreach

 We may contact other website via email outreach. We will always include where we acquired an email address and do not use any programs to automate this activity. We do not store any email addresses within any documentation.

Other websites

 Our website contains links to other websites. This privacy policy only applies to this website, so when you follow a link to another website, you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and will update whenever it is required. This privacy policy was last updated on 24th May 2018.

Contacting us

Please contact us if you have any questions, comments or complaints. Also use this email address if you have a removal or correction request, or to be removed from our marketing list.

Email: support@naturesreplies.com

Post:

3 Haven Bank,
Boston,
Lincolnshire,
PE21 8RZ